Shipping Policy
Shipping Policy Thank you for shopping at Illustre. We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below. Processing Time Order Processing: Orders are processed within 3-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping Rates and Delivery Estimates Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Delivery Estimates: Standard Shipping: 3-5 business days Please note that delivery times are estimates and may vary depending on your location and shipping method selected. Shipping Methods We offer various shipping options to meet your needs: Standard Shipping: Economical option with a longer delivery time. Domestic Shipping: We ship to addresses within Australia. International Shipping: We ship to select international locations. Shipping times and rates may vary based on the destination. Order Tracking Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website. Shipping Issues Delays: While we strive to deliver your order on time, unexpected delays can occur. If your order is significantly delayed, please contact us at info@shopillustre.com . Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at info@shopillustre.com so we can investigate and resolve the issue. Customs, Duties, and Taxes Illustre is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Address Changes If you need to change the shipping address after placing your order, please contact us as soon as possible at info@shopillustre.com . We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped. Contact Us If you have any questions or concerns about our shipping policy, please contact us info@shopillustre.com